Terms and conditions
The present general conditions of sale (hereinafter referred to as "Conditions of sale") govern the contractual relationship between customers of the website, www.gloveshop.it, (hereinafter referred to as "Customers"), and the company, GLOVES FORINO 1899 located in Naples, Salita S. Elia, 32/34 - 80137 Italy, VAT NUMBER IT03259190639, (hereinafter referred to as "Vendor").
By accessing the website, www.gloveshop.it, the customers agree to comply with the conditions of sale applicable to the same site.
The vendor reserves the right to make changes to the conditions of sale whenever necessary without giving prior notice. It is therefore recommended that customers read the aforementioned every time they access the website.
AVAILABILITY OF GOODS
Goods listed online are generally physically available at our warehouse and ready to ship. However, the company sells goods over many channels and it is therefore possible that goods may be temporarily unavailable. In such circumstances, if the customer does not want to wait for the goods to be in stock or if the goods are no longer available from the manufacturer, the company shall provide for the immediate and total refund of the amount paid, without any possible dispute on the part of the customer.
ACCEPTED METHODS OF PAYMENT
- Credit card/pre-paid card: the customer will be redirected to the gateway provided by paypal, where the required credit card information must be entered. This information will never be used nor stored by vendor.
- Bank transfer: if the customer chooses this method of payment, the following information is required for payment via bank transfer:
RECIPIENT: FORINO1899 SRLS.
BANK BANCO DI NAPOLI
IBAN: IT59 M010 1003 4191 0000 0005 555
Orders will be shipped by 2 days at the time of crediting.
Goods are sold with the issuance of an invoice attached to the delivery. Necessary information regarding the recipient must therefore be indicated, such as tax code or vat number, in order for the procedure to be performed. Rules are applied differently in accordance with article 22 paragraph 1, point 1 of presidential decree no. 633/1972, which makes it obligatory to issue an invoice unless expressly requested by the customer and then in accordance with article 2, paragraph 1, letter oo) of presidential decree no. 696/1966, which exonerates e-commerce activities from required certification with sales receipt, cash receipt or invoice.
RECIEVING YOUR ORDER
Before accepting delivery from the courier service, you will need to verify that the package is in good condition, that it does not have holes and/or tears. In the event of such damage, do not accept the delivery.
The goods for sale are covered by the manufacturer's official terms of warranty provided for by the law and are to be free of defects that render them unfit their inteded use. To make use of this warranty, the customer shall save the invoice/receipt or delivery slip included with the products purchased. The warranty is voided in the event that the customer is aware of any defects to the product sold at the time of purchase or if said defects are easily noticeable.
REFUNDS & RETURNS
All online sales are governed by legislative decree no. 185, dated 5/22/1999, which regulates the relationships in contracts created outside of business premises.
To request a return authorization, the customer must send an email to ordini@gloveshop.It indicating:
Reason for return
We note that the right to a return is void if: the product has been worn, if the customer loses the original packaging, if the product has been damaged beyond damages incurred by normal use over time and after 10 days past the date on which the shipment was received.
Once the vendor accepts the return, the customer must arrange for shipping at his own expense and with appropriate packaging by registered mail with acknowledgement of receipt to the following address:
Salita S. Elia, 32 | 80137 NAPOLI(NA) | ITALY
RETURNS AND REFUNDS
The article, if defective, will be repaired and returned to the customer. The customer may also exchange the article, but only for a different color of the same article, if available.
2. Discount code
As soon as the return is received and accepted as compliant, a discount code will be sent to the customer in the value of the article returned, to be used for subsequent purchases. The discount code can be used within 6 months from the time of return on purchases of equal or greater value.
Regardless of the payment method used by customer, gloves snc will make a reimbursement as quickly as possible and within fourteen (14) days from the date on which the use of the right of withdrawal has been exercised, once verified that the withdrawal complies with all of the conditions mentioned above and the integrity of the returned product is verified.
The effective time for credit or refund of the sums paid for the purchase of the product depends on the payment method used.
For purchases made via paypal, the refund will be made on the customer's paypal account and will be immediately visible. The effective reimbursement to a credit card associated with a paypal account depends on the institution that issued the card.
For purchases made by bank transfer, refund will be made to the current account used, normally within seven (7) working days.
For purchases made paid by cash on delivery, reimbursement will be made to the account indicated by the customer, normally within seven (7) working days. Please make sure to correctly communicate information to firstname.lastname@example.org as to avoid delays in re-crediting.
In the case of gifts, reimbursement will be made to the customer who made the payment.
RIGHT OF WITHDRAWAL
The right of withdrawal may be exercised according the legislative decree dated may 22 1999, no. 185 stating, "Implementation of directive 97/7/ce regarding the protection of consumers in respect to contracts of distance," for those consumers without a vat number that are not purchasing for entrepreneurial purposes.
The customer is entitled to withdraw from the purchase contract within seven working days of delivery of the goods by communicating to the company via e-mail and will receive instructions regarding the repayment of the amount paid, minus the original shipping costs, and regarding the return of the goods purchased. The goods must be returned intact and shipping and shipping costs of said goods are the responsibility of the client. The right of withdrawal shall not apply to sealed products that have been opened. The purchased goods must also be returned in original packaging and perfectly intact. In the case of forfeiture of the right of withdrawal, the company will return the purchased goods to the user/customer and charge the shipping cost to said user/customer.
CONTROVERSIES AND RESPONSIBILITIES
By accessing this website, the customer and the vendor agree that the laws and regulations of the italian state will apply to all matters relating to the use of the www.Gloveshop.It website. The customer and the vendor agree to submit exclusively to the jurisdiction of the court of naples for the issues mentioned above.